Please go through the req and send me the available candidates ASAP. *Job Tittle: Operations/Admin* *Location : Norwalk, CT* *Job Description:* *Key Skills:* - Bachelor’s degree or equivalent experience - Strong MS Excel and MS SharePoint experience - Experience with ticketing systems (i.e. JIRA) is a plus - Quick Learner, highly adaptable and energetic - Self-initiating and Team player - Some data analysis skills *Other nice-to-have skills: * Able to understand the data, discuss performance trends and make recommendations Financial reporting and metrics, budgets, etc. *Responsibilities:* *Exporting data from ticketing system and formulating them into operational reports, such as:* - Master Project List - Defect Orphan List - Delivery Center Project Status - AIT Dependencies on Engineering Projects – Status Report - AIT Dependencies on Operations/Apps Support Projects – Status Report - On Time Delivery Metrics - Backlog Metrics - Revenue Metrics - Make updates to ticketing system based on results of status meetings - Exporting data from QC application and formulating it into quality metric reports, such as: - Quality Trend Analysis by Client, Application, Delivery Center, System Component, Failure Point, Mode of Failure - Manage Purchase Order process with outside vendors, especially for Voice Talent - Understand where our money is going and how we tie that back to the client, so we get our money back - Help facilitate resource onboarding process, to include: - Forms to be completed and system access required (follow-up on various Helpdesk items) - Schedule Design Reviews and publish meeting minutes accordingly - Work with QA, to help document track Root Cause Analysis efforts and measure Cost of Quality - SVN administration for new applications - SharePoint site administration Thanks & Regards, *Neelima Nagabhirav* Talent Acquisition | Object Technology Solutions Inc.(OTSI)| Overland Park, KS Email: nnagabhir...@otsi-usa.com<http://mail.skymaxindustries.com/promail/src/compose.php?send_to=nnagabhir...@otsi-usa.com> www.otsi-usa.com USA* Australia* India -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/groups/opt_out.