Hi ,

I am Shilpa. Representing SancroSoft USA Inc., We have an immediate position
*. *
Please check the below positions and forward your profiles to
*shi...@sancrosoftusa.com
<shi...@sancrosoftusa.com>*

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status

Network and Voice Infrastructure Support Engineer

MountainView,CA

6 Months Contract.



JOB Description

To Manage the Voice and Data infrastructure and ensure delivery of agreed
service levels from both internal and external 3rd party suppliers. To
manage capacity utilization by monitoring current usage and forecasting
future demand and then bringing new capacity into service in a timely and
cost effective manner. In conjunction with the IT Service Continuity
Manager develop, maintain and periodically test service continuity plans
for all network infrastructure

Main responsibilities-IT Services Voice & Data Manager Job Description

Knowledge, Skills and Abilities-

·         Strong understanding of networking equipment’s including L1, L2,
L3 Switches, Routers, Server administrator, Linux Administration,
Datacenter knowledge.

·         Proven working knowledge, experience and background of Network
technologies and architectures

·         Voice  Network and Telephony Contact Center/SME Consultants.

·         Candidates should have minimum 5 - 6 years good technical
experience on the following .

·         Joining is immediate.

·         CCNA/ CCNP certification is must to have.

·         Expertise in Contact Center Technology , Avaya( Call manager, MM
Voicemail systems), Call routing / call transportaion methodology ( Routing
network/ Physical transport), PBXs, Reporting and Recording Solutions
software(Nice),.



Primary role and responsibility

·         Demonstrate successful completion of analysis, technical design,
and programming assignments.

·         Effectively communicate with team members and stakeholders in a
timely and clear fashion.

·         Liaise with project stakeholders on an ongoing basis.

Desired Profile

·          Valid CCNA Voice Certification.

·         Handle contacts (via Phone/Email/Chat) and analyze the issue and
provide solution.

·         Knowledge on Avaya Session Manager and SM, AES, CMS is plus

·         Strong understanding of Voice Infrastructure, Platforms Like
Avaya, and tools Verint Etc

·         Knowledge and experience with Contact Center Build Outs.

·         Understanding RFP RFI and translate it into Technology
requirements



Thanks & Regards

Shilpa
IT Recruiter.

[image: Description: Description: Description: Description: Description:
Description: Description: Description: Description:
cid:image001.jpg@01CD14F0.B169F430] [image: Description: Description:
Description: Description: Description: Description: Description:
Description: Description: cid:image002.jpg@01CD14F0.B169F430]

 The power of focus

SancroSoft USA INC

4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5686  || Fax: 916-200-0305
E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> ||
*www.sancrosoftusa.com* <http://www.sancrosoftusa.com/>

We place professionals in contract, contract-to-hire and full-time
employment positions across all IT and Engineering disciplines,

* nationwide *The information contained in this email message is intended
only for the personal and confidential use of the recipient(s) named above.
The message may be privileged and confidential and protected from
disclosure. If the reader of this message is not the intended recipient or
an agent responsible for delivering it to the intended recipient, you are
hereby notified that you have received this document in error and that any
review, dissemination, distribution, copying of this message is strictly
prohibited. If you have received this communication in error, please notify
us immediately by email and delete the original mHi ,

I am Shilpa. Representing SancroSoft USA Inc., We have an immediate position
*. *
Please check the below positions and forward your profiles to
*shi...@sancrosoftusa.com
<shi...@sancrosoftusa.com>*

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status

Network and Voice Infrastructure Support Engineer

MountainView,CA

6 Months Contract.



JOB Description

To Manage the Voice and Data infrastructure and ensure delivery of agreed
service levels from both internal and external 3rd party suppliers. To
manage capacity utilization by monitoring current usage and forecasting
future demand and then bringing new capacity into service in a timely and
cost effective manner. In conjunction with the IT Service Continuity
Manager develop, maintain and periodically test service continuity plans
for all network infrastructure

Main responsibilities-IT Services Voice & Data Manager Job Description

Knowledge, Skills and Abilities-

·         Strong understanding of networking equipment’s including L1, L2,
L3 Switches, Routers, Server administrator, Linux Administration,
Datacenter knowledge.

·         Proven working knowledge, experience and background of Network
technologies and architectures

·         Voice  Network and Telephony Contact Center/SME Consultants.

·         Candidates should have minimum 5 - 6 years good technical
experience on the following .

·         Joining is immediate.

·         CCNA/ CCNP certification is must to have.

·         Expertise in Contact Center Technology , Avaya( Call manager, MM
Voicemail systems), Call routing / call transportaion methodology ( Routing
network/ Physical transport), PBXs, Reporting and Recording Solutions
software(Nice),.



Primary role and responsibility

·         Demonstrate successful completion of analysis, technical design,
and programming assignments.

·         Effectively communicate with team members and stakeholders in a
timely and clear fashion.

·         Liaise with project stakeholders on an ongoing basis.

Desired Profile

·          Valid CCNA Voice Certification.

·         Handle contacts (via Phone/Email/Chat) and analyze the issue and
provide solution.

·         Knowledge on Avaya Session Manager and SM, AES, CMS is plus

·         Strong understanding of Voice Infrastructure, Platforms Like
Avaya, and tools Verint Etc

·         Knowledge and experience with Contact Center Build Outs.

·         Understanding RFP RFI and translate it into Technology
requirements



Thanks & Regards

Shilpa
IT Recruiter.

[image: Description: Description: Description: Description: Description:
Description: Description: Description: Description:
cid:image001.jpg@01CD14F0.B169F430] [image: Description: Description:
Description: Description: Description: Description: Description:
Description: Description: cid:image002.jpg@01CD14F0.B169F430]

 The power of focus

SancroSoft USA INC

4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5686  || Fax: 916-200-0305
E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> ||
*www.sancrosoftusa.com* <http://www.sancrosoftusa.com/>

We place professionals in contract, contract-to-hire and full-time
employment positions across all IT and Engineering disciplines,

* nationwide *The information contained in this email message is intended
only for the personal and confidential use of the recipient(s) named above.
The message may be privileged and confidential and protected from
disclosure. If the reader of this message is not the intended recipient or
an agent responsible for delivering it to the intended recipient, you are
hereby notified that you have received this document in error and that any
review, dissemination, distribution, copying of this message is strictly
prohibited. If you have received this communication in error, please notify
us immediately by email and delete the original message.











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