Hi , I am Shilpa. Representing SancroSoft USA Inc., We have an immediate position *. * Please check the below positions and forward your profiles to *shi...@sancrosoftusa.com <shi...@sancrosoftusa.com>*
Full Name : Location : Contact Number : Email : Availability : Visa Status Network and Voice Infrastructure Support Engineer MountainView,CA 6 Months Contract. JOB Description To Manage the Voice and Data infrastructure and ensure delivery of agreed service levels from both internal and external 3rd party suppliers. To manage capacity utilization by monitoring current usage and forecasting future demand and then bringing new capacity into service in a timely and cost effective manner. In conjunction with the IT Service Continuity Manager develop, maintain and periodically test service continuity plans for all network infrastructure Main responsibilities-IT Services Voice & Data Manager Job Description Knowledge, Skills and Abilities- · Strong understanding of networking equipment’s including L1, L2, L3 Switches, Routers, Server administrator, Linux Administration, Datacenter knowledge. · Proven working knowledge, experience and background of Network technologies and architectures · Voice Network and Telephony Contact Center/SME Consultants. · Candidates should have minimum 5 - 6 years good technical experience on the following . · Joining is immediate. · CCNA/ CCNP certification is must to have. · Expertise in Contact Center Technology , Avaya( Call manager, MM Voicemail systems), Call routing / call transportaion methodology ( Routing network/ Physical transport), PBXs, Reporting and Recording Solutions software(Nice),. Primary role and responsibility · Demonstrate successful completion of analysis, technical design, and programming assignments. · Effectively communicate with team members and stakeholders in a timely and clear fashion. · Liaise with project stakeholders on an ongoing basis. Desired Profile · Valid CCNA Voice Certification. · Handle contacts (via Phone/Email/Chat) and analyze the issue and provide solution. · Knowledge on Avaya Session Manager and SM, AES, CMS is plus · Strong understanding of Voice Infrastructure, Platforms Like Avaya, and tools Verint Etc · Knowledge and experience with Contact Center Build Outs. · Understanding RFP RFI and translate it into Technology requirements Thanks & Regards Shilpa IT Recruiter. [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.jpg@01CD14F0.B169F430] [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image002.jpg@01CD14F0.B169F430] The power of focus SancroSoft USA INC 4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628 Phone : 916-671-5686 || Fax: 916-200-0305 E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> || *www.sancrosoftusa.com* <http://www.sancrosoftusa.com/> We place professionals in contract, contract-to-hire and full-time employment positions across all IT and Engineering disciplines, * nationwide *The information contained in this email message is intended only for the personal and confidential use of the recipient(s) named above. The message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by email and delete the original message. -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/groups/opt_out.