I am Shilpa. Representing SancroSoft USA Inc., We have an immediate position
Please check the below positions and forward your profiles to
Full Name :
Contact Number :
Network and Voice Infrastructure Support Engineer
6 Months Contract.
To Manage the Voice and Data infrastructure and ensure delivery of agreed
service levels from both internal and external 3rd party suppliers. To
manage capacity utilization by monitoring current usage and forecasting
future demand and then bringing new capacity into service in a timely and
cost effective manner. In conjunction with the IT Service Continuity
Manager develop, maintain and periodically test service continuity plans
for all network infrastructure
Main responsibilities-IT Services Voice & Data Manager Job Description
Knowledge, Skills and Abilities-
· Strong understanding of networking equipment’s including L1, L2,
L3 Switches, Routers, Server administrator, Linux Administration,
· Proven working knowledge, experience and background of Network
technologies and architectures
· Voice Network and Telephony Contact Center/SME Consultants.
· Candidates should have minimum 5 - 6 years good technical
experience on the following .
· Joining is immediate.
· CCNA/ CCNP certification is must to have.
· Expertise in Contact Center Technology , Avaya( Call manager, MM
Voicemail systems), Call routing / call transportaion methodology ( Routing
network/ Physical transport), PBXs, Reporting and Recording Solutions
Primary role and responsibility
· Demonstrate successful completion of analysis, technical design,
and programming assignments.
· Effectively communicate with team members and stakeholders in a
timely and clear fashion.
· Liaise with project stakeholders on an ongoing basis.
· Valid CCNA Voice Certification.
· Handle contacts (via Phone/Email/Chat) and analyze the issue and
· Knowledge on Avaya Session Manager and SM, AES, CMS is plus
· Strong understanding of Voice Infrastructure, Platforms Like
Avaya, and tools Verint Etc
· Knowledge and experience with Contact Center Build Outs.
· Understanding RFP RFI and translate it into Technology
Thanks & Regards
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The power of focus
SancroSoft USA INC
4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5686 || Fax: 916-200-0305
E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> ||
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