Hi ,

I am Shilpa. Representing SancroSoft USA Inc., We have  the below  multiple
Avaya IVR positions for different roles*. *
Please check the below positions and forward your profiles to

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :


Location: Mountain View, CA
Duration: 12 Months

JOB Description

CTI Support for Screen popping - Call information display (caller's number
(ANI), number dialed (DNIS), and Screen pop on answer, with or without
using calling line data. Generally this is used to search a business
application for the caller's details.

CTI Support for Dialing - Automatic dialing and computer-controlled dialing
(power dial, preview dial, and predictive dial).

Support for Phone control - Includes call control (answer, hang up, hold,
conference, etc.) and feature control (DND, call forwarding, etc.).

CTI Support for Transfers - Coordinated phone and data transfers between
two parties (i.e., pass on the Screen pop with the call.).

CTI Support for Call center - Allows users to log in as a call center agent
and control their agent state (Ready, Busy, Not ready, Break, etc.).

CTI Support for Call routing - The automatic routing of calls to a new
destination based on criteria normally involving a database lookup of the
caller's number (ANI) or number dialed (DNIS).

CTI Support for Advanced call reporting functions - Using the detailed data
that comes from CTI to provide better-than-normal call reporting.

Voice recording integration - Using data from CTI to enrich the data stored
against recorded calls.

Main responsibilities-IT Services Voice & Data Manager Job Description

Knowledge, Skills and Abilities-

·         Develop, enhance and test scripts on CTI with Avaya Contact
Center solution.

·         Proven working knowledge and experience and background of CTI
technologies and architectures

Primary role and responsibility

·         Develop, enhance and test communications applications and Scripts.

·         Excellent knowledge of Java coding and development with Avaya and
Contact center environment.

·         Specialized knowledge and understanding

·         Strong understanding of networking, TCP/IP, client/server
architectures and socket communications.

·         Strong Experience with Computer Telephony Integration with Avaya
PBX platforms and using programming interfaces such as TSAPI or JTAPI or

·         Experience with legacy signalling protocols including ISDN and

·         Prior experience with Session Manger, Avaya Communication Manager
and AES servers.

·         Strong Hands on experience using CTI APIs of Avaya.

·         Proficiency in Object Oriented Design using languages such as
C/C++ or C#.

·         Strong experience in SIP Protocols.

·         Experience in design and development of multi-threaded or
real-time applications.

·         Strong diagnostic skills.

·         Excellent communication skills.

Thanks & Regards

IT Recruiter.

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 The power of focus

SancroSoft USA INC

4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5686  || Fax: 916-200-0305
E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> ||
*www.sancrosoftusa.com* <http://www.sancrosoftusa.com/>

We place professionals in contract, contract-to-hire and full-time
employment positions across all IT and Engineering disciplines,

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