Title: System Administrator
Location: Peoria, IL
Length: 1 Year+
Apply advanced level 3 technical support expertise to resolve highly
complex customer issues. Accept escalated requests from other technical
team members as the subject matter expert. Use independent judgment to
accomplish objectives. Work closely with incident management team in
resolving customer issues. Identifies and provides resolutions to a diverse
range of complex technical problems. Provide problem determination and
resolution for customer issues. Develop and implement resolutions to
identified problems, and follows standard practices and procedures.
Identify and document with management to proactively revise current
procedures and tools to improve customer satisfaction. May need to engage
or escalate to more senior resources or to parent companies
(Cisco,VMware,RedHat,IBM) to resolve more complex issues. Will be expected
to develop and participate in solutions based Converged Infrastructure
training and problem resolution skills development. Develops broad
knowledge of the organization's and relates it to day-to-day issues.
* Fluency in two or more of the following products
* RedHat Enterprise Linux 5.x, 6.x
* Experience Scripting with Perl or BASH
* Experience with RedHat Network(RHN)
* Networking - Nexus switches - CCNA certified or relevant work experience
* Virtualization - VMWare vSphere - VCP certified or relevant work
* Compute - Cisco UCS Blade servers or IBM X Series
* Fluency in advanced troubleshooting skills, methodologies and processes
Experience with a converged Infrastructure Platform( Vblock, FlexPod,
PureFlex) is a plus
Thanks & Regards,
*Global **Associates Inc/ **VCarve Inc*
*||* 7106 Corporate Way* ||* Dayton, OH 45459 *||*
*||*Phone: 937-877-5870 * ||* Fax: 937-312-1205 *||*
ram...@gassociates.com* or* ram...@vcarve.com *||*
[image: View my profile on LinkedIn]<http://www.linkedin.com/in/rameshkumarpc>
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