*Please submit resumes to gop...@procaltech.com <gop...@procaltech.com>*
Title: Workflow Manager
Location : Newark, DE
Duration: 6+ months
Minimum 6 years experience for each:
Experience in all phases of Application Software Development Project and
Run & Maintain management and delivery. Technical lead for e-delivery team
and first line of client support and communications. Responsible for work
flow and delivery .
Experience working with directly with clients and external software vendors.
Managing and interacting with geographically disperse team.
Position located in Newark, Delaware. Roles requires face to face meeting
with clients and other technical teams.
Minimum skill set:
- Client communication
- Application development, support and testing
- Experience with e-delivery
Point of contact for support requests for all apps in M&S portfolio. Point
of escalation for all issues in apps in prod environment Weekly TAMs to
review open PQRs, discuss issues Organize and lead troubleshooting calls
for any prod related issues Participate in Axalta separation meetings as
required and interface with CSC PMs to provide status and technical
updates/issues to Axalta/CSC Facilitate team meetings/discussions to find
solutions pertaining to migration tasks/changes to apps Create and manage
PQRs in CPMT, work with Vernon towards closure or update status of overdue
PQRs Working with IBM middleware and database teams for various operational
tasks such as deployments, security patches, password resets, account
setups Onboarding of a new resource or team to a server/environment -
request setup of team accounts using Myaccess system or with Axalta
infrastructure provider Work with IBM security, CSC security to ensure apps
are patched or monitor and review security incidents Point of contact for
IBM annual DR exercise for extranet apps. Coordinate team members to
participate in the DR exercise for app setup, deployment and testing as per
the plan provided OMS/Online issues - first point of contact Online
invoice/salesreporting interfaces - first point of contact Technical point
of contact for Informatica On Demand Jobs, issues, changes, salesforce data
downloads Mobius day to day support requests - data, extracts, reports,
adhoc queries Teamsite content changes for Canada portal SME for DPC legacy
applications - DPC Business web Point of contact for orphaned applications
Single point of contact for consulting for OMS/Colornet/Online invoice to
Axalta vendor Testing application changes for Mobius and other apps as
Primary contact point for testing apps during Next gen migration - work
with business for UATs documentation, attend calls, make app changes and
confirm success for migration.
*Thanks & Regards,*
*Gopal - Resource Manager*
*Procal Technologies Inc,*
*1506 Stelton Road, 2nd Floor, Suite A*
*Email: **gop...@procaltech.com* <gop...@procaltech.com>
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