Hope you are doing great.

*Position: VOIP Resource*

*Location: Concord, NH*

*Duration: Long Term*

*Interview Mode: Telephone/Video Conferencing*

*Job Description :*

*Wide Area VOIP, Local Area Network IPT and Collaboration Architecture:*

Provides daily design support for IPT Voice and Collaboration Services in
the client global infrastructure.
Develop designs for Day 2 operations supporting identification and
resolution for network events.
Support relationships with key upstream IT delivery organizations (IP
Services, application support, etc).
Voice Traffic Engineering for IPT and Collaboration Capacity and
performance analysis for LAN, MAN and WAN utilization.
Business As Usual (BAU) network software and hardware maintenance projects
to meet IPT and Collaboration architecture and service goals.
Support service quality metrics.
Provide technology leadership to other members of network team

*Industry Knowledge:*

IP Telephony Standards
MS Collaboration Standards
Call Center CTI Standards
Computer Networking
Fiber Optics
Switches Cisco Catalyst platform (VLANs, trunking)
Wiring Standards
Protocols OSPF, BGP, EIGRP and other related technologies (Multicast, IP
Video and IP Telephony).
CCNA skill level requested
UCCX experience is required
UCCE is a BIG plus.
Cisco Jabber/Lync experience a plus

*Daily Operations Management Capabilities: *

Expert in Adding/Migrating/Changing/Upgrading features on VoIP

Proficient in daily User Management and Expectation Management.

Willing to respond to critical infrastructure events 24x7.

Bandwidth Management.

Daily Monitoring and Reporting of events/problem/changes.

Proficient troubleshooting skills.


*Harshit Goel*

*IT Recruiter*
*IDC Technologies, Inc. *

*1851 McCarthy Boulevard, Suite 116,Milpitas, CA, USA, 95035*
Phone: 408-418-5779 ext 1013 |Fax: 408-608-6088 |

Email:  hars...@idctechnologies.com <%20hars...@idctechnologies.com>| Web:

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