Title: PeopleSoft HCM Consultant
Location: Wilmington, DE
Length: 6 Months+
Monitor file movements and conduct audits to ensure external vendor
accuracy and fulfillment of applicable SLA/PG for various processes,
including daily/weekly/bi-weekly/monthly/periodic file submissions and
error remediating. Work with internal (HRT) and external (Mercer) partners
to correct system inconsistencies to ensure accurate file processing.
Perform payroll-cycle audits and process/monitor payroll corrections.
Perform direct bill reconciliation process monthly and work with outside
vendors (Mercer and Aetna) to resolve.
Assign, research and remediate participant inquiries, pursuant to
applicable C1 policy and established TAT. Monitoring and reporting of/on
Sales Force and Mercer participant log systems, including calculation and
reporting of daily metrics for C1 management
POC for escalations for system issues (internal) and vendor issues
(external), and responsible for working with internal C1 resources (IT,
payroll, etc.), as well as vendor resources, to identify issues and work
with C1 management on root cause identification and resolution, within
Perform audits, as assigned, in accordance with established SOP/LWI
Research and remediate payroll issues (audits, direct billing) and provide
support during payroll process for payroll and external functions (Aetna)
Monitor plan administration for compliant operation
Participate, along with HR Ben Ops team, on special/periodic projects (i.e.
open enrollment, vendor implementation) and deliver required
reports/services, as requested
CEBS, CCP, PHR/SPHR certifications fully attained or partially completed
1. People Soft HCM and/or Workday (or related HRIS) knowledge,
including query writing and report expertise
2. Vendor system (Mercer Connect, Fidelity PSW, etc., Aetna)
knowledge (intermediate to extensive)
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