*Greetings from **Diverse Lynx, LLC* *Any interest in following position.* *Title* : Desktop Technician *Location* : Tampa, FL *Job Description* : The IT Service Desk provides essential support for information technologies at PwC. IT Service Desk provides direct support to PwC's faculty, staff, and students as they use information technologies to advance the university's mission. Service Desk staff work in a dynamic, fast-paced call center that provides services over the phone, through e-mail, phone, Chat and in person (for walk-in customers). Requirements Past work experience in a high-traffic customer service setting. Excellent verbal and written communication skills. Knowledge of commonly-used concepts, practices, and procedures for end user technical support. Strong customer service experience. Excellent phone etiquette. Strong problem solving and research skills. Experience usings PwC's computing services. Functional knowledge of Macintosh or Windows computing. Freshman and sophomores preferred. Federal Work Study preferred, but not required. Details Customer Service: Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution. Staff members are required to track detailed information about each customer's service need in an incident management system. They then document their diagnostic steps and communications with the customer as they troubleshoot the reported problem. Investigation and use of a knowledgebase is required to find the correct solution. Staff follow-up with all customers to ensure that their needs have been met. Ability to communicate effectively and professionally with members at all level across the PwC global community is essential. Keeping support services running smoothly and efficiently is a priority at the IT Sevice Desk, and all staff are expected to perform other office work as necessary from time to time. Computing Information and Referral: Service Desk staff provide general information about computing services at PwC. This includes information about access to services provided by CIT and other PwC departments. Service Desk staff must be familiar with and abide by university policies associated with responsible use of information technologies. Service Desk staff must be able to recognize questions that go beyond the scope of services provided by the IT Service Desk, and make accurate referrals to other service providers as needed. Problem Resolution: Service Desk staff work directly with customers to resolve their problems accessing PwC's networked services. Problem resolution involves gathering information, diagnosing the customers' needs, conducting research to find correct solutions, and confirming that the customers are able to access their required services or applications. Staff members work in teams that specialize in Macintosh or Windows computing. *Thanks & Regards* *Tabish Abdin* Diverse Lynx* | *www.diverselynx.com* |* 300 Alexander Park, Suite 200 Princeton, NJ 08540 Phone: 732-452-1006 Ext 298 | *tabish.ab...@diverselynx.com <tabish.ab...@diverselynx.com>* For our open jobs please visit Diverselynx Jobs <http://jobs.diverselynx.com/candidates/myjobs/searchjobsdone.jsp?a=9xjdnw687b7a7nvvdyut936kpjlgy0023blrozaecads0pdnwppcswnaaku8ji2g> -- *Please send me the resume at tabish.ab...@diverselynx.com <tabish.ab...@diverselynx.com> * -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.