*Greetings from **Diverse Lynx, LLC*

*Any interest in following position.*

*Title* : Desktop Technician

*Location* : Tampa, FL

*Job Description* :

The IT Service Desk provides essential support for information technologies
at PwC. IT Service Desk provides direct support to PwC's faculty, staff,
and students as they use information technologies to advance the
university's mission. Service Desk staff work in a dynamic, fast-paced call
center that provides services over the phone, through e-mail, phone, Chat
and in person (for walk-in customers). Requirements Past work experience in
a high-traffic customer service setting. Excellent verbal and written
communication skills. Knowledge of commonly-used concepts, practices, and
procedures for end user technical support. Strong customer service
experience. Excellent phone etiquette. Strong problem solving and research
skills. Experience usings PwC's computing services. Functional knowledge of
Macintosh or Windows computing. Freshman and sophomores preferred. Federal
Work Study preferred, but not required. Details Customer Service: Service
Desk staff are responsible for ensuring customer satisfaction in every step
of problem resolution. Staff members are required to track detailed
information about each customer's service need in an incident management
system. They then document their diagnostic steps and communications with
the customer as they troubleshoot the reported problem. Investigation and
use of a knowledgebase is required to find the correct solution. Staff
follow-up with all customers to ensure that their needs have been met.
Ability to communicate effectively and professionally with members at all
level across the PwC global community is essential. Keeping support
services running smoothly and efficiently is a priority at the IT Sevice
Desk, and all staff are expected to perform other office work as necessary
from time to time. Computing Information and Referral: Service Desk staff
provide general information about computing services at PwC. This includes
information about access to services provided by CIT and other PwC
departments. Service Desk staff must be familiar with and abide by
university policies associated with responsible use of information
technologies. Service Desk staff must be able to recognize questions that
go beyond the scope of services provided by the IT Service Desk, and make
accurate referrals to other service providers as needed. Problem
Resolution: Service Desk staff work directly with customers to resolve
their problems accessing PwC's networked services. Problem resolution
involves gathering information, diagnosing the customers' needs, conducting
research to find correct solutions, and confirming that the customers are
able to access their required services or applications. Staff members work
in teams that specialize in Macintosh or Windows computing.

*Thanks & Regards*

*Tabish Abdin*

Diverse Lynx* | *www.diverselynx.com* |*

300 Alexander Park, Suite 200 Princeton, NJ 08540
Phone: 732-452-1006 Ext 298 | *tabish.ab...@diverselynx.com

For our open jobs please visit Diverselynx Jobs

*Please send me the resume at tabish.ab...@diverselynx.com
<tabish.ab...@diverselynx.com> *

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