Please help with couple of profiles on the below asap.
*Service Now Developer*
*Location: Los Angeles, CA*
*Duration: 6 + Months*
-*Service now* - ticketing tools - Candidates should have experience
working on administration of these tools.
- Exposure & experience to migration
- ITIL Foundation Certified
*Preferred Skills* • A fundamental understanding of IT service management
and the ITIL business process • Working knowledge of web applications,
networks, protocols and email (SMTP, POP3) • Working knowledge of
relational databases • Proven Web software development experience • S
strong personal commitment to quality service • Experience dealing with
technical end-users in a support role • Experience in Design, Coding and
Testing • Working knowledge of Active Directory, LDAP • Experience with web
Administration • ServiceNow application customization • Application UI
Configuration • Workflow Configuration • Strong interpersonal communication
*Qualifications/Requirements:* Responsibilities The ServiceNow Developer
will work within a team of the customer’s ITSM process managers and
ServiceNow administrators to implement and support all ServiceNow ITSM
modules. This will include the development of ITSM processes and designing
workflows within the tool. The role will support all future releases and
provide updates to software as required based on feedback from users. The
candidate needs to have strong communication/collaboration skills and a
thorough understanding of ITIL/ITSM processes. The ideal candidate will
have successfully developed solutions within the ServiceNow suite of
modules to include Incident, Change, Request, Problem, Release, CMDB
Discovery, Orchestration and LDAP integration. The ServiceNow Developer
will also be responsible for direct end-user support of the customer as
they customize the Service-Now software (via configuration and scripting)
to meet their needs. This includes online web/email support as well as
direct telephone support as required. After hours/weekend rotational
on-call support will be required. We seek a highly motivated individual who
is looking for an opportunity to grow their career in development while
working in a rapidly growing organization that is highly focused on having
happy employees and satisfied customers.
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