*Please send the resumes to “divya_das...@aesinc.us.com <divya_das...@aesinc.us.com>”*
*Job Title Product Analyst (from retail background preferred)* *City Sunnyvale, CA* *Rate Open* *Scanned copy of work authorization is a must* *Position Description* • Understand business flows, tools, trouble shoot and support seller issues using tools. • Run regular liaison meetings between sellers, market place aggregator and business to review overall operational metrics. • Ongoing management of seller issues, queries and operational issues. • Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues. • Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs. • Process improvements to reduce ongoing support costs. • Institute and monitor support case resolution metrics and drive efficiencies. • Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation. • Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process. • Work with internal teams to set up appropriate systems, code promotions into production until seller can go live. • Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers. • Help to integrate partners to MP infrastructure • Experience in using market place portal and other supporting tools, alerts, reports and analytics. • Basic knowledge in Java, web services and database. • Ability to summarize and present complex issues to a variety of audiences: technical and non-technical *Regards* *Marie D Dasari630-315-9569* -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to reqsresumes@googlegroups.com. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.
