*Please send the resumes to “divya_das...@aesinc.us.com

*Job Title         Product Analyst (from retail background preferred)*

*City                 Sunnyvale, CA*

*Rate                Open*

*Scanned copy of work authorization is a must*

*Position Description*

•          Understand business flows, tools, trouble shoot and support
seller issues using tools.

•          Run regular liaison meetings between sellers, market place
aggregator and business to review overall operational metrics.

•          Ongoing management of seller issues, queries and operational

•          Coordination of issue resolution across business, production
support, business support analyst and functional teams in the context of
specific issues.

•          Identify trends to figure out hotspots for effort and support
cost drivers – work with PM and Engineering to build features and tools to
reduce costs.

•          Process improvements to reduce ongoing support costs.

•          Institute and monitor support case resolution metrics and drive

•          Identify systematic issues that need fixes across systems until
hand off to production support/Engineering/Product teams via backlog for

•          Understand seller setup process and educate sellers on process,
requirements and timelines for on-boarding process.

•          Work with internal teams to set up appropriate systems, code
promotions into production until seller can go live.

•          Understanding of integration interfaces, lower level systems at
UI/debugging level to be able to bring on new direct sellers.

•          Help to integrate partners to MP infrastructure

•          Experience in using market place portal and other supporting
tools, alerts, reports and analytics.

•          Basic knowledge in Java, web services and database.

•          Ability to summarize and present complex issues to a variety of
audiences: technical and non-technical


*Marie D Dasari630-315-9569*

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