Send your resumes at adi...@unicomtec.com
• Independently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update worklogs
• Categorizes as per CTI as appropriate
• Update the knowledge base
• Coaching freshers to be independent
• Coaching analysts for correct routing of tickets, capturing critical
• Technically upgrade across versions of environment when required
• Adhere to organization policies and procedures
• Complies to regulatory requirements
• Alert Monitoring
• Ticket Monitoring
• Informing On - call support
• Opening Bridge Call
*Unicom **Technologies Inc*
Email: adi...@unicomtec.com URL www.unicomtec.com
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