Send your resumes at

*L​1-Analyst ​*


*​6 Months​*

• Independently resolve tickets within SLA

• Adheres to standard operating procedures / work instructions

• Follow the escalation process

• Follow the shift hand-over process

 • Update worklogs

• Categorizes as per CTI as appropriate

• Update the knowledge base

• Coaching freshers to be independent

• Coaching analysts for correct routing of tickets, capturing critical

• Technically upgrade across versions of environment when required

• Adhere to organization policies and procedures

• Complies to regulatory requirements

• Alert Monitoring

• Ticket Monitoring

• Informing On - call support

• Opening Bridge Call​

Thanks &Regards


*Unicom **Technologies Inc*

Email: URL

Gtalk: unicomaditya

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