Hi Partner,

Hope you are doing great.

This is Neha from Deegit Inc. We do have an urgent Position for *Network
Admin – Shift Lead* at *Nashville, TN*. Please let me know if you are

*We work with OPT as well*

*Local prefered*

*Role: Network Admin – Shift Lead*

*Duration: 6+Months contract*

*Location: Nashville, TN*

*Job Description:*

*Role & Responsibilities:*

·         2-4 Years of Experience

·         Lead the team of L1 engineers

·         KEDB and related documents updates.

·         Telephonic / Email / Web-based / Remote login support using
knowledgebase repository, individual knowledge for the incident resolution.

·         Understand error logs, analyze the problems, do basic level
Incident analysis and provide solutions to medium complexity issues.

·         Act as SPOC (Singe Point of Contact) for customer and L2/L3
engineers till problem is resolved.

·         Work in a 24 X 7 shift environment

*Technical Skills (Core & Top-Up):*

*Must have:         *

•             Work on Routers and Switches with basic Read only access to
check status of devices and interfaces

•             Log monitoring / maintenance

•             Clear understanding of Various Ticketing (Remedy, HP Service
Manager) and monitoring Tools (knowledge on any one of the below tools –
Solar Winds, HPOV, Net View, Vitalnet, MRTG etc.)

•             Good understanding of Switching and Routing protocols.
Ethernet protocols, OSI Models.

•             Ability to configure and debug and do basic level trouble
shooting in Technology areas like Routers, Switches

•             Knowledge on troubleshooting of switching technologies (VLAN,
STP, VTP etc.)

Nice to Have

•             H/W troubleshooting & Vendor coordination

•             ITIL Process Knowledge

•             Basic administration of Datacenter Switching, firewalls

•             Knowledge on Juniper switches, routers.

*Process & Tools:              *

*Must have*

•             Remote system administration

•             Team management rosters and shift planning

•             Incident, Change & Problem management

•             Knowledge on ITIL frame work

Nice to Have

•             Vendor Management Follow up and call closure

*Behavioral Skills:             *

*Must have*

•             Supporting escalated tasks/incidents from L1 team

•             Good Written & Verbal Communication Skills

•             Technical Team lead

•             Customer presentations

•             Experience in handling global customers

•             Ready to work on 24*7 environment

Nice to Have

•             Experience on working for global customers

Please email me if I miss your call.

Best regards,

Neha Srigadi | Technical Recruiter

*DeegitTM Inc* | Technology Consulting

1900 E Golf Rd., Suite 925 | Schaumburg, IL 60173

*Phone* (847) 440 2436 Ext. 377 <%28847%29%20440%202436%20Ext.%20377>

*Email* n...@deegit.com


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