Hope you are doing great.
This is Neha from Deegit Inc. We do have an urgent Position for *Network
Admin – Shift Lead* at *Nashville, TN*. Please let me know if you are
*We work with OPT as well*
*Role: Network Admin – Shift Lead*
*Duration: 6+Months contract*
*Location: Nashville, TN*
*Role & Responsibilities:*
· 2-4 Years of Experience
· Lead the team of L1 engineers
· KEDB and related documents updates.
· Telephonic / Email / Web-based / Remote login support using
knowledgebase repository, individual knowledge for the incident resolution.
· Understand error logs, analyze the problems, do basic level
Incident analysis and provide solutions to medium complexity issues.
· Act as SPOC (Singe Point of Contact) for customer and L2/L3
engineers till problem is resolved.
· Work in a 24 X 7 shift environment
*Technical Skills (Core & Top-Up):*
*Must have: *
• Work on Routers and Switches with basic Read only access to
check status of devices and interfaces
• Log monitoring / maintenance
• Clear understanding of Various Ticketing (Remedy, HP Service
Manager) and monitoring Tools (knowledge on any one of the below tools –
Solar Winds, HPOV, Net View, Vitalnet, MRTG etc.)
• Good understanding of Switching and Routing protocols.
Ethernet protocols, OSI Models.
• Ability to configure and debug and do basic level trouble
shooting in Technology areas like Routers, Switches
• Knowledge on troubleshooting of switching technologies (VLAN,
STP, VTP etc.)
Nice to Have
• H/W troubleshooting & Vendor coordination
• ITIL Process Knowledge
• Basic administration of Datacenter Switching, firewalls
• Knowledge on Juniper switches, routers.
*Process & Tools: *
• Remote system administration
• Team management rosters and shift planning
• Incident, Change & Problem management
• Knowledge on ITIL frame work
Nice to Have
• Vendor Management Follow up and call closure
*Behavioral Skills: *
• Supporting escalated tasks/incidents from L1 team
• Good Written & Verbal Communication Skills
• Technical Team lead
• Customer presentations
• Experience in handling global customers
• Ready to work on 24*7 environment
Nice to Have
• Experience on working for global customers
Please email me if I miss your call.
Neha Srigadi | Technical Recruiter
*DeegitTM Inc* | Technology Consulting
1900 E Golf Rd., Suite 925 | Schaumburg, IL 60173
*Phone* (847) 440 2436 Ext. 377 <%28847%29%20440%202436%20Ext.%20377>
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