C2C :: Tech Support - Richmond, Virginia

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<p>Dear Partners/Job Seekers<br> <br> We have a <b>Corp to Corp</b> opening for 
<b>Tech Support in Richmond, Virginia</b>, if you have matching candidates 
please submit their profiles <strong><a 
href="https://www.job4tech.com/jobs/2281023-tech-support-at-sygna-technologies-inc?utm_source=JA04-Up&amp;utm_medium=Groups-email&amp;utm_campaign=Job-Alerts";>
 here</a></strong>. </p> <p>Candidates matching the requirements will be 
contacted. </p> <p><br></p>
<p></p>
<p>*local candidates strongly preferred<br>*ALL candidates MUST be able to 
attend a personal interview, NO phone interviews, NO Skype, NO exceptions</p> 
<p><strong>Job Description<em></em></strong><br>This position will provides end 
user technical support for both software and hardware..  Also, provide 
maintenance, implementation staging, reference documentation, production 
problem analysis, and technical support. Provides hands on user support for 
complex issues related to software and hardware. <br></p>
<p><strong>Experience and Skills<br></strong></p>
<p></p>
<ul> <li>3 to 5 years experience Tier II support in Information Technology 
Services</li> <li>Experienced in analysis and problem resolution of automated 
systems in a multi-tiered environment.  </li> <li>Basic knowledge and hands on 
experience trouble shooting and fixing IT hardware.</li> </ul>
<p> </p>
<p><strong>Skills and Abilities</strong>: <br></p>
<p></p>
<ul> <li> SQL</li> <li>PLSQL</li> <li>Business Objects Enterprise</li> 
<li>Crystal Reports</li> <li>Footprints</li> <li>ITIL</li> <li>Strong 
analytical, interpersonal and written/verbal communication skills</li> 
<li>Sound problem resolution, judgment and decision-making skills</li> <li>MS 
Office Proficiency (Word, Excel,)</li> <li>Ability to demonstrate creative 
thinking</li> <li>Ability to develop relationships</li> <li>Ability to analyze 
complex processes and understand architectural issues as well as review and 
test automated systems.  </li> <li>Ability to communicate well and work 
independently with minimum supervision.</li> <li>Strong willingness to learn 
new technologies, dive into challenges and take direction</li> <li>Ability in 
problem analysis and resolution.  </li> </ul>
<p> </p>
<p><strong>Preferred Qualifications <br></strong></p>
<ul> <li>Graduation from a college or university with course work in 
information systems or computer science; from a community college or equivalent 
with course work in information systems or computer programming.  Associated 
degree or higher is desired.  </li> <li>ITIL certification</li> </ul>
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