C2C :: Tech Support - Richmond, Virginia

job-alerts4 Thu, 03 Aug 2017 06:21:28 -0700

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<p class="outlook">Sign up for free employer account. <br> <br> <b>Share with 
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<p>Dear Partners/Job Seekers<br> <br> We have a <b>Corp to Corp</b> opening for 
<b>Tech Support in Richmond, Virginia</b>, if you have matching candidates 
please submit their profiles <strong><a 
href="https://www.job4tech.com/jobs/2330626-tech-support-at-sygna-technologies-inc?utm_source=JA04-Up&amp;utm_medium=Groups-email&amp;utm_campaign=Job-Alerts";>
 here</a></strong>. </p> <p>Candidates matching the requirements will be 
contacted. </p> <p><br></p>
<p></p>
<p>*local candidates strongly preferred<br>*ALL candidates MUST be able to 
attend a personal interview, NO phone interviews, NO Skype, NO exceptions</p> 
<p>The Help Desk Tech is responsible for providing computer information systems 
support via the phone, email or at a Customer workstation. Also responsible for 
triage of incoming new calls and monitoring of existing calls for 
completion.</p> <p>Support duties include but are not limited to network 
connectivity troubleshooting, desktop hardware, OS, printers, phone, and 
Multimedia support. The candidate will need to have a basic understanding of 
Active Directory in a multiple Domain network environment. They must also have 
a fundamental understanding of Personal Computer and Information Systems 
operations. The position includes ensuring that department manuals are current 
and items such as manuals, reference guides, IT procedures, diagrams and other 
technical documents remain up to date. As necessary, the ideal candidate will 
assist in the authoring of new troubleshooting procedures, guidelines and 
diagrams. The candidate must possess excellent interpersonal skills for 
communicating as their primary job will be customer facing. The candidate also 
must be able to perform in a team environment<br>Help Desk Tech Job Duties 
include:<br>1.      Respond to and direct help desk tickets to other 
technicians for resolution<br>2.      Perform installation and troubleshooting 
of PC’s, printers, iPhones and software.<br>3.      Daily inspections of server 
room and data closets<br>4.      Manage backup tape rotation and cases for 
offsite pickup<br>5.      Perform network jack activation for correct 
VLAN<br>6.      Basic customer training and support on Mitel phone 
operations<br>7.      Weekly review of all outstanding Help Desk tickets and 
notify DCLS Team Lead of overdue tickets</p>
<p></p> <br><br>   <a 
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C2C :: Tech Support - Richmond, Virginia

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