Please send your responses to [EMAIL PROTECTED] Project: System Support Engineer
Location: Philadelphia Downtown, PA Duration: Long Term Rate: Market *Job Description:* Need somebody who can support (*Infrastructure Support, Batch Support & Scheduling, **File Transfer, Business Process Support, Citrix Support)*** *Infrastructure Support:* - Support Infrastructure and other SOP's in ACE - Perform problem analysis - Coordinating between the IT teams (ACE, IBM, Genpact and others) - Own the problem - Status reporting on the problem - Change management - Support upgrades and installations - Workarounds and Solutions - 24X7 Support * Batch Support & Scheduling* - Daily batch support - Set batch dependencies - Global Variables and Calendars - Create batch jobs using JIL in AutoSys - Create HD script - Understand OS and underlying script - Batch testing - Support Batch SLA's - 2nd level support for batch streams - 24X7 Support * File Transfer:* - Support and create FTP script - Understand Tumbleweed process - Support Right Fax process - Secure and archive the files - Ensure the delivery of the files - File formats and sizing - Investigate transfer failures - DOS batch programming - 24X7 Support * Business Process Support:* - Support the business process - Support SLA's - Create Runbook - Report Metrics - Process Documentation - Adopt new processes - Interact with application and process teams - Knowledge of FTP and AutoSys - Delivery performance reporting - Root Cause Analysis and documentation - Ongoing integration * Citrix Support*: - Knowledge of Citrix deployments - Resolve all Citrix problem - Good understanding of Windows and VMware - Publishing application on Citrix - Testing and documentation - Knowledge of FTP and AutoSys - 24X7 Support --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "IT Jobs & Resumes" group. To post to this group, send email to [EMAIL PROTECTED] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.co.in/group/it-jobs--resumes?hl=en -~----------~----~----~----~------~----~------~--~---
