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 Project: System Support Engineer

Location: Philadelphia Downtown, PA

Duration: Long Term

Rate: Market

*Job Description:*

 Need somebody who can support (*Infrastructure Support, Batch Support &
Scheduling, **File Transfer, Business Process Support, Citrix Support)***

 *Infrastructure Support:*

   - Support Infrastructure and other SOP's in ACE
   - Perform problem analysis
   - Coordinating between the IT teams (ACE, IBM, Genpact and others)
   - Own the problem
   - Status reporting on the problem
   - Change management
   - Support upgrades and installations
   - Workarounds and Solutions
   - 24X7 Support

* Batch Support & Scheduling*

   - Daily batch support
   - Set batch dependencies
   - Global Variables and Calendars
   - Create batch jobs using JIL in AutoSys
   - Create HD script
   - Understand OS and underlying script
   - Batch testing
   - Support Batch SLA's
   - 2nd level support for batch streams
   - 24X7 Support

* File Transfer:*

   - Support and create FTP script
   - Understand Tumbleweed process
   - Support Right Fax process
   - Secure and archive the files
   - Ensure the delivery of the files
   - File formats and sizing
   - Investigate transfer failures
   - DOS batch programming
   - 24X7 Support

* Business Process Support:*

   - Support the business process
   - Support SLA's
   - Create Runbook
   - Report Metrics
   - Process Documentation
   - Adopt new processes
   - Interact with application and process teams
   - Knowledge of FTP and AutoSys
   - Delivery performance reporting
   - Root Cause Analysis and documentation
   - Ongoing integration

* Citrix Support*:

   - Knowledge of Citrix deployments
   - Resolve all Citrix problem
   - Good understanding of Windows and VMware
   - Publishing application on Citrix
   - Testing and documentation
   - Knowledge of FTP and AutoSys
   - 24X7 Support

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