Techno/Functional Siebel Delivery Manager with OBIEE.
DEADLINE: 6/24 at 9am CST
*Industry: Financial Services*
Description: Application Management Service for the client's Global Siebel
Production support + Maintenance release activity
Location: Foster City, CA
Start Date: 14-Jun-10
# of positions: 1
Est Duration: 6-12 months
Req Status Open
*Skill Requirements *
Skill Type : - Required
CRM - Customer Relationship Management, years of Experience
Oracle - OBIEE, years of Experience
*Project Role *
Siebel CRM, Siebel CRM onDemand, CRM Self-Service(Siebel J2EE front end),
and OBIEE Analytics
*ROLE: Technical Delivery Manager*
Deep functional and technical knowledge of Siebel CRM, CRM onDemand, CRM
Self-Service(Siebel front end), and OBIEE Analytics.
Must have deep hands-on technical experience working with Siebel including
multiple design-build-run implementations, which will be put to use in QA
for the work of the offshore team, in hands-on troubleshooting some of the
more critical production issues as they arise, and also in
planning/architecting maintenance releases.
Experience leading a globally distributed service delivery team required,
with applicable experience navigating support/enhancement/upgrades in a
large corporate environment.
Candidates should possess a solid understanding of best practices for
balancing workload across geographic regions while maintaining 100% control
over open service tickets.
Excellent communications skills and client management skills required -
ability to work closely with both project team and client leadership.
This resource will essentially be responsible for timeliness and quality of
all technical services, providing coaching/mentoring to more junior team
members when needed.
Will be expected to be the 'go-to guy' on the team for operations issues at
all times. Will report directly to the engagement manager.
Understanding of ITIL and standard production support processes/procedures a
major plus. Experience with J2EE a major plus for working with the Siebel
CRM Self-service application. PowerPoint and Excel skills are a plus for
client messaging, and would be useful for weekly and monthly status
Weekly status reports/dashboards, plus the daily activities described
*Resumes with the following information will be given preference.*
*Work Authorization in US:*
*Rate on C2C:*
*Please ensure all candidates have all skills listed under "Required Skills"
in their resume.*
*Reply - pa...@everestcom <pa...@everestcom.com>.com*
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