Mary Ann,

I have seen this type of issue before, and in most cases it has been a
question of the account under which the client control panel was installed
not having the correct privileges for the volume in question.

First, though, check the client control panel to make sure that, under the
Access tab, the volume in question has not been marked as private. Since
this is a Windows NT 4.0 machine, have you tried running the client as an
application instead of a service? Double-click on retroclient.exe and see if
you are successful in seeing the volume.

If you are, get properties on the volume and make sure that the
Administrator has full control, and not just a user with Administrator
privileges. Try creating a new Administrator account with full control and
installing the client when logged in under this account.

Please call us directly if none of these suggestions work or for more


Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation

> From: Mary Ann Zhang <[EMAIL PROTECTED]>
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Tue, 25 Jan 2000 14:11:23 +1100
> To: retro-talk <[EMAIL PROTECTED]>
> Subject: Retrospect not recognising E: drive volume.
> We have installed Server 5.0 recently and have various client platforms.
> I have one pc with WinNT 4.0 and the server will see the client but
> not all its volumes. Drive C: & CDROM available as backup option but
> Retrospect is not recognising Drive E:.
> There is no problem with all the other nt clients with multiple volumes.
> I have reinstalled client etc to no avail. Has anyone any suggestions?
> regards
> mary ann
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