Labels: Type-Defect Priority-Medium
New issue 3000 by mechan...@gmail.com: UTF-8 support
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What version are you running?
What's the URL of the page containing the problem?
Any field which can be filled by user
What steps will reproduce the problem?
1. Add any information containing non-Latin symbol, e.g. review title
2. Try to save this information
What is the expected output? What do you see instead?
The information is saved, because server default encoding is UTF-8
Actual result: I'm getting non-informative errors with error-code 0.
3. Check the encoding of the database used. It's Latin. I've converted the
db to UTF-8 directly. I'm running MySQL, so I've used the following
ALTER DATABASE `my_db` CHARACTER SET utf8 COLLATE utf8_general_ci;
4. I've reloaded the service, and repeated steps 1 and 2.
Expected result: I've got my non-Latin info saved, because the database
encoding is now correct.
Actual result: I'm still getting Server-0 error, but my data is saved
as "????? ??".
5. I've set everywhere I could find UTF-8 in both MySQL.cnf, and
reviewboard.py. No difference.
The solution was to create another site with DB initially created in UTF-8.
After that my data is saved properly. In my point of view there are several
fixing actions for my case (from most convenient to least):
a. make utf-8 the default encoding for gnu/linux systems (as already is in
lots of other applications)
b. add info about utf-8 to the installation guide, like, "now you should
manually create the db... be aware that if you're planning to use non-Latin
symbols, set the database encoding to utf-8"
c. add this information to FAQ at your site -- I've found lots, and lots of
similar requests in the Internet.
What operating system are you using? What browser?
Debian 6.0, MySQL 5.1. This issue is browser-independent.
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