Christian: This problem was really frustrating. Basically ReviewBoard had been down for two days. I had modified the Authentication setting first to use one of the 3 remaining good domain controllers to no avail, and after your email I listed all 3 DCs but still no joy. However, restarting Apache made it work. The reason I didn’t try that earlier is that I rebooted the server yesterday so I didn’t think restarting Apache would make a difference.
I will try to use LDAP instead of Active Domain when I set up the new server, which I plan to do in the next few weeks (and upgrade from 2.5.6.1 to 3.latest at the same time). Thanks as always for your help, Alfred > On Feb 21, 2018, at 18:17, Christian Hammond <[email protected]> wrote: > > Hi Alfred, > > The old one should not be in the cache, but you can try to restart Apache > just to ensure it's picking up the new settings. > > You should be able to list multiple domain controllers, each separated by a > space. It will try each one in order. > > We can do better with the errors, slightly (listing the domain controller in > this error at a minimum). I'll track this for 3.0.4. > > Christian > > On Wed, Feb 21, 2018 at 4:32 AM, Alfred von Campe <[email protected] > <mailto:[email protected]>> wrote: > Christian: > > The original domain controller configured in ReviewBoard is still down, but > I’ve reconfigured the ReviewBoard instance to use a different domain > controller, which I can see both in the Web UI as well as in the database. > However, the problem still occurs. The only problem shown in the log file is: > > 2018-02-21 12:27:45,084 - WARNING - - Active Directory: Domain controller is > down > 2018-02-21 12:27:45,085 - ERROR - - Active Directory error: Could not > contact any domain controller servers > > It’s almost as if the original domain controller is still cached somewhere - > is that a possibility, and if so, how do I clear the cache? Also, to avoid > this problem in the future, is there a way to provide a fallback domain > controller so that if one is down, ReviewBoard automatically checks the next > one? > > Alfred > > >> On Feb 21, 2018, at 0:49, Christian Hammond <[email protected] >> <mailto:[email protected]>> wrote: >> >> Hi Alfred, >> >> There should be information on failures in the reviewboard.log file, if it's >> failing to grab data from Active Directory. Failing that, it'd be a >> configuration issue causing it to not look up the correct content, and we >> don't have logging centered around that. >> >> If you do get locked out of the server due to the backend failing and >> session expiring, you can always use `rb-site manage /path/to/sitedir >> createsuperuser` to create a new local administration account. >> >> Christian >> >> On Tue, Feb 20, 2018 at 11:30 AM, Alfred von Campe <[email protected] >> <mailto:[email protected]>> wrote: >> Our ReviewBoard server is configured to use Active Directory for >> authentication. The Domain Controller it was configured to use for >> authentication had a catastrophic HW failure so users can no longer log in >> to ReviewBoard. Fortunately I had an existing ReviewBoard session open in a >> browser tab and I configured the Authentication setting to use a different >> domain controller. However, user’s still can’t log in. I even rebooted the >> server hosting ReviewBoard to no avail, so hence my question as to how can I >> debug this issue? For now, my existing browser session is still working >> (even after the server reboot), so I can check and change settings. >> Otherwise, I don’t know how I would go about making any changes. >> >> Alfred >> >> -- >> Supercharge your Review Board with Power Pack: >> https://www.reviewboard.org/powerpack/ >> <https://www.reviewboard.org/powerpack/> >> Want us to host Review Board for you? Check out RBCommons: >> https://rbcommons.com/ <https://rbcommons.com/> >> Happy user? Let us know! https://www.reviewboard.org/users/ >> <https://www.reviewboard.org/users/> >> --- >> You received this message because you are subscribed to the Google Groups >> "Review Board Community" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:reviewboard%[email protected]>. >> For more options, visit https://groups.google.com/d/optout >> <https://groups.google.com/d/optout>. >> >> >> >> -- >> Christian Hammond >> President/CEO of Beanbag <https://www.beanbaginc.com/> >> Makers of Review Board <https://www.reviewboard.org/> >> >> -- >> Supercharge your Review Board with Power Pack: >> https://www.reviewboard.org/powerpack/ >> <https://www.reviewboard.org/powerpack/> >> Want us to host Review Board for you? Check out RBCommons: >> https://rbcommons.com/ <https://rbcommons.com/> >> Happy user? Let us know! https://www.reviewboard.org/users/ >> <https://www.reviewboard.org/users/> >> --- >> You received this message because you are subscribed to the Google Groups >> "Review Board Community" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:[email protected]>. >> For more options, visit https://groups.google.com/d/optout >> <https://groups.google.com/d/optout>. > > > -- > Supercharge your Review Board with Power Pack: > https://www.reviewboard.org/powerpack/ > <https://www.reviewboard.org/powerpack/> > Want us to host Review Board for you? Check out RBCommons: > https://rbcommons.com/ <https://rbcommons.com/> > Happy user? Let us know! https://www.reviewboard.org/users/ > <https://www.reviewboard.org/users/> > --- > You received this message because you are subscribed to the Google Groups > "Review Board Community" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. > > > > -- > Christian Hammond > President/CEO of Beanbag <https://www.beanbaginc.com/> > Makers of Review Board <https://www.reviewboard.org/> > > -- > Supercharge your Review Board with Power Pack: > https://www.reviewboard.org/powerpack/ > <https://www.reviewboard.org/powerpack/> > Want us to host Review Board for you? Check out RBCommons: > https://rbcommons.com/ <https://rbcommons.com/> > Happy user? Let us know! https://www.reviewboard.org/users/ > <https://www.reviewboard.org/users/> > --- > You received this message because you are subscribed to the Google Groups > "Review Board Community" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- Supercharge your Review Board with Power Pack: https://www.reviewboard.org/powerpack/ Want us to host Review Board for you? Check out RBCommons: https://rbcommons.com/ Happy user? Let us know! https://www.reviewboard.org/users/ --- You received this message because you are subscribed to the Google Groups "Review Board Community" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
