Hi,

This is definitely not normal, and points to a conflict somewhere in the
infrastructure. Is there any other instance anywhere, any tooling, any test
server that's talking to the same database? It looks as if somewhere, a
2.0.12 instance is running and setting its version in the database.

When this happens next, can you log into the database and do:

    SELECT version FROM siteconfig_siteconfiguration;

That will help to determine if it's actually being changed in the database
or if something else is going on.

A few other questions:

1) Are you running Review Board on a single server, or spread across
multiple servers?

2) Are you using any type of replication for the database?

3) Are the 2.0.12 packages still installed on this server?

4) How do you handle package installation? pip, easy_install, yum?

I'd also recommend upgrading to a newer 3.0.x release. There's some other
(unrelated but problematic) bugs in 3.0.3.

Christian

On Wed, Jun 13, 2018 at 11:25 PM Hema <m.hemapr...@gmail.com> wrote:

> Review Board 3.0.3 goes down often and it shows the attached error page.
> When I checked, both the web server and rb-site uses the same Python
> version.
> Error logs (httpd, ssl, reviewboard) are clean and also we don't get any
> error e-mail. And when it shows this page, just the apache restart doesn't
> work. We have to run rb-site upgrade command to get it up.
>
> Can you please provide us some pointers on what could be the underlying
> issue?
>
> Thanks,
> Hemapriya.
>
>
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-- 
Christian Hammond
President/CEO of Beanbag <https://www.beanbaginc.com/>
Makers of Review Board <https://www.reviewboard.org/>

-- 
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https://www.reviewboard.org/powerpack/
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https://rbcommons.com/
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