Hello Frantisek, I am sorry to hear about this inconvenience. Our HighScore team will look into this as soon as possible and help you to get going again.
With best regards, Martijn Martijn Fransen, PhD Director of Structural Analysis [cid:image001.png@01D4785C.2F85F6E0] Direct Mob +31 546 534 345 +31 6 2254 3363 Malvern Panalytical B.V. Lelyweg 1 (7602 EA) PO Box 13 7600 AA Almelo The Netherlands martijn.fran...@panalytical.com<mailto://martijn.fran...@panalytical.com> www.malvernpanalytical.com<http://www.malvernpanalytical.com> CoC Registration No. 06069492, Enschede, The Netherlands This email and any files transmitted with it are confidential and maybe legally privileged. Such message is intended solely for the use of the individual or entity to whom they are addressed. Please notify the originator of the message if you are not the intended recipient and destroy all copies of the message. Please note that any use, dissemination, or reproduction is strictly prohibited and may be unlawful. The way we want to do business: The value of Integrity - Code of Business Ethics<http://www.spectrisethics.co.uk/PLC/> From: rietveld_l-requ...@ill.fr <rietveld_l-requ...@ill.fr> On Behalf Of Laufek František Sent: Friday, November 09, 2018 3:57 PM To: Rietveld_L@ill.fr Subject: problem with HighScore 3.0c Dear colleagues, I use HighScore 3.0c (Release 01-Apr-2011) for qualitative phase identification from powder X-ray diffraction data. I use the program on two PCs with Windows 7 and Windows 8.1. The databases employed are PDF-2 2018 and COD 2013. Till this Monday, the program has worked fine, without any problems. However, from this Monday, it crashes during its start. The error message is: The application has encountered a problem. We are sorry for the inconvenience. No active document. The complete error log is below. No changes with PC or antivirus program have been made in last month and the same problem has occurred on different computers (running with Win7 and Win 8.1) with this version of HighScore. The re-installation does not help. Starting the program by clicking on the previously prepared hpf file also does not help. If you have any comment/experience how to fix this problem, I would be very grateful . With my best wishes, Frantisek Laufek Czech Geological Survey Prague Czech Republic EurekaLog 6.0.25 Application: -------------------------------------------------------------- 1.1 Start Date : Fri, 9 Nov 2018 15:45:16 +0100 1.2 Name/Description: HighScorePlus.exe - (HighScore (Plus)) 1.3 Version Number : 3.0.3.14808 1.4 Parameters : 1.5 Compilation Date: Thu, 21 Apr 2011 14:04:04 +0100 1.6 Up Time : 30 seconds Exception: ------------------------------------------------------------ 2.1 Date : Fri, 9 Nov 2018 15:45:47 +0100 2.2 Address : 00439DC2 2.3 Module Name : HighScorePlus.exe - (HighScore (Plus)) 2.4 Module Version: 3.0.3.14808 2.5 Type : EXMLDocError 2.6 Message : No active document. 2.7 ID : FE3D 2.8 Count : 1 2.9 Status : New 2.10 Note : User: ------------------------------------------------------- 3.1 ID : frantisek.laufek 3.2 Name : admin 3.3 Email : 3.4 Company : 3.5 Privileges: SeShutdownPrivilege - OFF SeChangeNotifyPrivilege - ON SeUndockPrivilege - OFF SeIncreaseWorkingSetPrivilege - OFF SeTimeZonePrivilege - OFF Active Controls: ------------------------------------------------------------------ 4.1 Form Class : rctrl_renwnd32 4.2 Form Text : problem with HighScore 3.0c - Zpráva (HTML) 4.3 Control Class: 4.4 Control Text : Computer: ------------------------------------------------------------------------------------ 5.1 Name : BA0379 5.2 Total Memory : 12082 Mb 5.3 Free Memory : 7834 Mb 5.4 Total Disk : 449.85 Gb 5.5 Free Disk : 81.37 Gb 5.6 System Up Time: 7 hours, 36 minutes, 25 seconds 5.7 Processor : Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz 5.8 Display Mode : 1920 x 1080, 32 bit 5.9 Display DPI : 96 5.10 Video Card : Intel(R) HD Graphics 4600 (driver 10.18.14.4206 - RAM 1024 MB) 5.11 Printer : Samsung M267x 287x Series (driver 3.12.29.09) Operating System: -------------------------------------------- 6.1 Type : Microsoft Windows 7 (64 bit) 6.2 Build # : 7601 6.3 Update : Service Pack 1 6.4 Language: Czech 6.5 Charset : 238 Network: --------------------------------- 7.1 IP Address: 010.001.010.045 7.2 Submask : 255.255.255.000 7.3 Gateway : 010.001.010.001 7.4 DNS 1 : 010.001.010.020 7.5 DNS 2 : 010.001.008.046
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