Dear colleagues,
I use HighScore 3.0c (Release 01-Apr-2011) for qualitative phase
identification from powder X-ray diffraction data.
I use the program on two PCs with Windows 7 and Windows 8.1. The databases
employed are PDF-2 2018 and COD 2013.
Till this Monday, the program has worked fine, without any problems. However,
from this Monday, it crashes during its start.
The error message is:
The application has encountered a problem. We are sorry for the inconvenience.
No active document.
The complete error log is below.
No changes with PC or antivirus program have been made in last month and the
same problem has occurred on different computers (running with Win7 and Win
8.1) with this version of HighScore.
The re-installation does not help. Starting the program by clicking on the
previously prepared hpf file also does not help.
If you have any comment/experience how to fix this problem, I would be very
grateful .
With my best wishes,
Frantisek Laufek
Czech Geological Survey
Prague
Czech Republic
EurekaLog 6.0.25
Application:
--------------------------------------------------------------
1.1 Start Date : Fri, 9 Nov 2018 15:45:16 +0100
1.2 Name/Description: HighScorePlus.exe - (HighScore (Plus))
1.3 Version Number : 3.0.3.14808
1.4 Parameters :
1.5 Compilation Date: Thu, 21 Apr 2011 14:04:04 +0100
1.6 Up Time : 30 seconds
Exception:
------------------------------------------------------------
2.1 Date : Fri, 9 Nov 2018 15:45:47 +0100
2.2 Address : 00439DC2
2.3 Module Name : HighScorePlus.exe - (HighScore (Plus))
2.4 Module Version: 3.0.3.14808
2.5 Type : EXMLDocError
2.6 Message : No active document.
2.7 ID : FE3D
2.8 Count : 1
2.9 Status : New
2.10 Note :
User:
-------------------------------------------------------
3.1 ID : frantisek.laufek
3.2 Name : admin
3.3 Email :
3.4 Company :
3.5 Privileges: SeShutdownPrivilege - OFF
SeChangeNotifyPrivilege - ON
SeUndockPrivilege - OFF
SeIncreaseWorkingSetPrivilege - OFF
SeTimeZonePrivilege - OFF
Active Controls:
------------------------------------------------------------------
4.1 Form Class : rctrl_renwnd32
4.2 Form Text : problem with HighScore 3.0c - Zpráva (HTML)
4.3 Control Class:
4.4 Control Text :
Computer:
------------------------------------------------------------------------------------
5.1 Name : BA0379
5.2 Total Memory : 12082 Mb
5.3 Free Memory : 7834 Mb
5.4 Total Disk : 449.85 Gb
5.5 Free Disk : 81.37 Gb
5.6 System Up Time: 7 hours, 36 minutes, 25 seconds
5.7 Processor : Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz
5.8 Display Mode : 1920 x 1080, 32 bit
5.9 Display DPI : 96
5.10 Video Card : Intel(R) HD Graphics 4600 (driver 10.18.14.4206 - RAM
1024 MB)
5.11 Printer : Samsung M267x 287x Series (driver 3.12.29.09)
Operating System:
--------------------------------------------
6.1 Type : Microsoft Windows 7 (64 bit)
6.2 Build # : 7601
6.3 Update : Service Pack 1
6.4 Language: Czech
6.5 Charset : 238
Network:
---------------------------------
7.1 IP Address: 010.001.010.045
7.2 Submask : 255.255.255.000
7.3 Gateway : 010.001.010.001
7.4 DNS 1 : 010.001.010.020
7.5 DNS 2 : 010.001.008.046
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