Heya folks I'm going to have to declare this now, but I am now working for Charter Business Networks.
I can tell you that there is a new SLA in the works for Large Business Internet, which is the area I am working in, However I am unsure about small business internet. Hope this helps. love chris On Mon, 2004-01-26 at 21:34, R. Busch wrote: > On Mon, 26 Jan 2004, James Washer wrote: > > James - > > > Aha... what I'm really after is what the SLAs (service level agreements) are. > > I'm tired of having the cable modem go down, and hearing, we can come out next > > wednesday.. > > I'm afraid in terms of sla this is still on the consumer side > but I didn't have any trouble yet. One positive indication is > the business rep called my back pretty quickly when I communicated > my intention to upgrade and was fairly helpful. > Could be fun to ask them about sla ;) > > > Granted, I don't have trouble often, but when I do, I'd like to have them > > respond in a reasonable time frame. > > Define reasonable. > Especially taking into account your monthly of <= $50. > > > Do you have any experience with their response times? > > They are pretty bad, no question about it. > Once I had a problem which took them 24 hrs+ to resolve. > > Can't blame them though because they won't ever make any > money on me considering the sometimes several gb a day I > suck down my pipe ... > > Rainer > > > _______________________________________________ > RLUG mailing list > [EMAIL PROTECTED] > http://www.rlug.org/mailman/listinfo/rlug -- Christopher Neitzert http://www.neitzert.com/~chris 775.853.5314 - [EMAIL PROTECTED] - GPG Key ID: 7DCC491B
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