> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Vivek Khera
> Sent: Thursday, April 06, 2006 6:38 PM
> To: RT-Users list
> Subject: [rt-users] top 10 view pruned to < 10 by permissions
>
> I just set up some groups to split off queues from people who don't
> need to see them. However, now the top 10 tickets view shows < 10
> tickets to some people because they don't have permissions to see
> them. This looks really funny when they only see 3 tickets when
> there are enough for them to see 10 from queues to which they
> do have
> permission.
>
> Is there some way to make that top 10 view really be the 10 that the
> user is allowed to see rather than the subset of the top 10 overall?
Which section are you talking about? If this is the "10 newest unowned
tickets", what I did was made sure that I only showed tickets in queues
that that could person could own tickets in. Here's the code I have in
my <%init> section:
<%init>
my $rows = $RT::MyRequestsLength;
# This next section of code will limit unowned tickets to only be
# those that are in a queue that a user can own tickets in.
my $q = new RT::Queues($session{'CurrentUser'});
$q->UnLimit;
my @queues;
while (my $queue = $q->Next) {
if ($queue->CurrentUserHasRight( 'OwnTicket' )) {
push( @queues, "Queue = \'" . $queue->Name . "\'" );
}
}
my $Query = "";
if (@queues) {
$Query = "Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')
AND ( " . join( " OR ", @queues ) . " )";
}
my $QueryString = '?' . $m->comp('/Elements/QueryString',
Query => $Query,
Order => 'DESC',
OrderBy => 'Priority') if ($Query);
</%init>
Hope that solves your problem!
Eric Schultz
United Online
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
