This is what I have. I've created a group called RT_Users to which I've assigned everyone that isn't an admin. To this group I've assigned Global Rights for tickets: CommentOnTicket, CreateTicket, DeleteTicket, ModifyTicket, OwnTicket, ReplyToTicket, SeeQueue, ShowTicket, ShowTicketComments, StealTicket, TakeTicket, and Watch; as well as other rights. I would have thought that these being Global rights, that they would apply to anything and everything. But to be safe, I applied them to an individual queue and the user as well. Having the rights in three different places didn't change anything. It isn't just the one user either. It is all of them.
Mathew Snyder Systems Administrator Network+ ServerVault TechOps Todd Chapman wrote: > Hmmmm. Does he have See Queue? > > On Thu, Apr 13, 2006 at 12:22:03AM -0400, Mathew Snyder wrote: >> That didn't fix it. In fact, he can't see ANY tickets. >> >> Mathew Snyder >> Systems Administrator >> Network+ >> ServerVault TechOps >> >> >> >> Todd Chapman wrote: >>> On Wed, Apr 12, 2006 at 10:53:15PM -0400, Mathew Snyder wrote: >>>> What permission needs to be set to allow someone to see the tickets >>>> assigned to him? He can see tickets that aren't owned but anything he >>>> has either taken or has been assigned won't show up in his list of >>>> tickets owned. >>>> >>>> RT v3.5.7 >>>> >>> Give the owner role ShowTicket. >>> >>> Configuration -> Global -> Group Rights -> Roles ->> Owner -> ShowTicket >>> > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
