[rt-users] Ticket Display Customizing

[Winn Johnston]

I have just completed upgrading from RT 3.0.1 to RT 3.4.5, My supervisor has asked me to show the priority level sorted from lowest to highest. I also noticed some diffrences on the layout of the main screen.

 

RT 3.0.1 (layout left most part of the screen)
10 highest priority tickets I own...
10 highest priority tickets I requested...
10 longest-neglected high-priority tickets...

 

RT 3.4.5 (layout left most part of the screen)
10 highest priority tickets I own
10 newest unowned tickets

 

Are the "10 highest priority tickets I requested..." and "10 longest-neglected high-priority tickets..." custom templates, or is there a way to configure this from within the program interface it self? Also changing how the sort takes place, again is this a custom mod or am i just missing some configuration tool?

 

Thanks In Advance

Winn Johnston

 

---

Celebrate Earth Day everyday! Discover 10 things you can do to help slow climate change. Yahoo! Earth Day

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com


We're hiring! Come hack Perl for Best Practical: 
http://bestpractical.com/about/jobs.html