On Thu, 2006-04-27 at 08:57 -0700, Schultz, Eric wrote: > I believe you want this in your Custom Condition section: > > # Process only if this is a new ticket. > return 1 if ($self->TransactionObj->Type eq 'Create'); >
Isn't that just what the 'On Create' standard condition does? -- Joshua Colson <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
