Samuel P. Howard wrote:
> Any suggestions or code fragments?
Template code:
Subject: {$Ticket->Subject}
{
if ( ($Ticket->Status eq 'new') || ($Ticket->Status eq 'open') ||
($Ticket->Status eq 'stalled') )
{
$OUT .=
"Thank you for submitting a request regarding
blah blah blah yada yada yada
";
}
elsif ($Ticket->Status eq 'resolved')
{
$OUT .=
"Thank you for contacting the Information Technology Help Desk.
For record-keeping purposes, we have assigned a ticket number
to your request
blah blah blah yada yada yada
";
}
}
You may review this request at
{$RT::WebURL}SelfService/Display.html?id={$Ticket->id}
Thank you,
Rice University, Information Technology
{$Ticket->QueueObj->CorrespondAddress()}
-------------------------------------------------------------------------
{$Transaction->Content()}
end code!
Rick R.
begin:vcard
fn:Rick Russell
n:Russell;Rick
email;internet:[EMAIL PROTECTED]
tel;work:713-348-5267
tel;fax:713-348-6099
tel;cell:281-686-1884
x-mozilla-html:FALSE
version:2.1
end:vcard
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
