| Hello, I am attempting to modify the global saved search parameters on the RT at a glance page. My goal it to make it more like the results returned when clicking on a queue by including a second row of information our users have deemed important regarding requester, age of the ticket etc. My question is this. In the saved searches for the default queue view there is a line <blank> listed in the Display Column's section. How do I insert that values so that my searches can have that value in them to format the output? I do not see it as an option in the "add columns:" box My other question is if it is possible to display a requestor's organization information as a display column in a search result, or any other arbitrary requestor information. Thanks! ~~~~~~~~~~~~~ Shawn Plummer Systems Manager CIT SUNY Geneseo "The mind can make substance, and people planets of its own with beings brighter than have been, and give a breath to forms which can outlive all flesh." -Lord Byron |
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