|
Hello All, Forgive me if this is
trivial. How would I go about setting up RT to allow for the following? PersonA replies to a comment
that PersonB put into a ticket – neither is the owner nor are they watchers;
they are just parties adding information to the ticket. I want PersonB to be notified by email that PersonA
has just “replied” to the comment that they (PersonB) made. If
your question is, why not just have them email each other? Well, I want
all ticket correspondence to be kept in the ticket. Is the only way to do
this manually adding PersonB as a CC or BCC when PersonA is updating the ticket?
Is there a better way? Thanks, Kris |
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