-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jesse Vincent Sent: Thursday, April 27, 2006 12:02 PM To: Michael Dunne Cc: [email protected] Subject: Re: [rt-users] Priority status messages
On Thu, Apr 27, 2006 at 12:43:45PM -0400, Michael Dunne wrote: >> Our call center would like to have priority system messages appear on >> their RT at a glance page. An example would be if our company were >> experiencing a problem with our PBX, data ingestion, or anything that >> affects a large number of clients. A call center employee could then >> post a message that would propagate to all users referencing the issue >> and ticket number. > > You want RT::Extension::ServiceUpdates...Which we built a while back > and failed to release. I've remedied that problem. It should be on CPAN today. Sounds handy...in its current state, what (if any) control does it offer over who has permission to create updates and who has permission to view them? -- Mark Roedel Web Programmer / Analyst LeTourneau University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
