> It's currently working except from the approval link which doesn't show anything even I > selected pending, approved or denied, etc.
One thing I found when implementing an Approvals system was that testing is impossible without two user IDs. If you try to open a ticket needing approval and try to approve it yourself etc., the RT mechanisms to prevent viscious circle emails and spurious replies mess this up. Create a test user to open tickets needing approval and if you're using the GUI, log them in in a separate browser (I even used IE for the test user and firefox for the approver because if you've every selected "remember my password" or whatever in a broswer, it'll auto-log you in when you click links in the GUI etc.). I could get nothing to appear in the approvals section until I did this. Approvals is pretty tricky to set up. You need lots of custom scrips and an idea of how you want it to work. I have a system for it which may or may not be of use to people which I can wikify if desireable. It took me a long time to make it work but it's not complex once it's all working. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
