We currently are
using a simple template/script to "Notify requestor, CC and Admincc on
resolve" which sends a summary listing of a request's activity and states that
it is resolved.
How can I
configure a script to send a copy of this "Notify on resolve" type message
(or add to the original distribution of the message above) to a specific email
address that is not a CC or AdminCC, or associated with the request in any
way.
Basically I'd like to have a particular static email address
receive a copy of all resolved notifications, but not receive any create,
comment, etc. messages.
Thanks,
Todd
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