I agree with Stephen, but if you're going to use current scheme then: * you staff should fill requestor field with customer's email and RT would autocreate user * look into ParseTicketForCc option in the config, but I don't remember if it works replis/comments * this discussion a bit of off-topic for rt-devel@
On 5/3/06, Phil Smith III <[EMAIL PROTECTED]> wrote:
We don't think we dare enable auto-user creation due to spam issues. But the usual flow is like this: 1) User emails [EMAIL PROTECTED] with an issue. 2) One of us creates an RT ticket, then replies, CCing RT, putting the [ourdomain #nnn] in the Subject. 3) Occasionally a customer is well-behaved enough to do a REPLY ALL, but that fails to update RT because the user isn't in RT. Is there an easy way (presumably a scrip) to say "Any user that's ever been on a TO or CC list gets auto-added as an unprivileged user"? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
-- Best regards, Ruslan.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
