Thanks. Re your list point: that's why I posted it on rt-users ;-) -----Original Message----- From: Ruslan Zakirov [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 03, 2006 5:07 PM To: Phil Smith III Cc: [email protected] Subject: Re: [rt-users] User autocreation
I agree with Stephen, but if you're going to use current scheme then: * you staff should fill requestor field with customer's email and RT would autocreate user * look into ParseTicketForCc option in the config, but I don't remember if it works replis/comments * this discussion a bit of off-topic for rt-devel@ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
