-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 5/4/2006 10:13 AM, Nathalie Gagnon wrote: > My question is : What is the way of attaching a clickable link (URL) into a > ticket? > I don't want to use attachment because the document is fixed in RT and never > up-to-date. > I have tried to put URL in the body of the ticket, but unable to click on, > it is text type; however, the user that receive the Email in Outlook 97 > is able to click on. > > > A RT user wrote to me : > >> It's possible to do this. There are 2 ways I can think of. >> 1. customise share/html/Ticket/Elements/ShowTransactionAttachments >> 2. use URI:Find to transform urls into clickable links.
If you are trying to put clickable links into the HTML display of the ticket, the directions are at http://wiki.bestpractical.com/index.cgi?ClickableLinks. (Click back a revision since that page has been vandalized.) If you just want a clickable link in an email, that is a function of the MUA. Michael - -- Michael S. Liebman [EMAIL PROTECTED] http://msl521.freeshell.org/ "I have vision and the rest of the world wears bifocals." -Paul Newman in "Butch Cassidy & the Sundance Kid" -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFEWop06UheVG5j+1cRAuTRAKCZQrHLBeHAleFCJJ/uHVA5Hd7aGACeK1cu yKP5S8Rlyu0NDyaUITyQF7w= =jEpb -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
