Hi amit, It's not necessary to modify code. Into wed page of RT, verify if you selected your custom field into Configuration-global-custom field-users. After that, you grant rights to see or modify this custom field to users or groups you want to.
I hope it will help you ! Take care! Nat Nathalie Gagnon Programmeure Les Industries Amisco Ltée L'Islet QC, G0R 2C0 [EMAIL PROTECTED] > -----Message d'origine----- > De: [EMAIL PROTECTED] [SMTP:[EMAIL PROTECTED] > Date: 8 mai, 2006 11:57 > À: [email protected] > Objet: [rt-users] User customfields not showing up in the user form > > Hi, > > I have created customfiedls which applies to Users. Since RT 3.4.5 allows > us to > create custom fields which apply to users or groups. > > But the custom field does not show up in the user form. There is a place > in the > user form to show the user custom fields but it is alway empty. > > I checked in the code. It seems that the code is trying to join > CustomFields and > ObjectCustomFields to get back a row which applies to the user in the > form. > > But from the code it seems that a row in ObjectCustomFields is only > created for > Ticket customfields and not user and group customfields, and it is only > created > for ticket customfields when a queue is selected in "Applies To" form. But > Applies to does not come up for the user custom fields. > > When I put a row in ObjectCustomFields with Object Id 0 (apply to all > users) > then I can see the customfield in the user form. > > Could someone please clarify why is a row not created in > ObjectCustomFields for > the user custom fields/or shouldnt' there be a applies to form for user > custom > fields so that we can select which user does the customfield applies to ? > > thanks > amit > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
