Hi all, I'm very new to RT having just installed RT-3.4.5 so apologies if my query has been answered before. I've tried searching the RT website as well as Google but couldn't find anything close.
I noticed RT comes by default with a Scrip to cater for auto replying upon successful creation of a ticket. Is there anyway I can create a Scrip/Template/Action to generate an auto reply upon failure to create a ticket (i.e. a person sends email to a queue which he does not have the permission to create tickets)? TIA! __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
