Steve, Thanks. I will look into that. This is all new to me. I did get a response about a Perl Module and I am in the process of trying to add that. This option is a good learning tool for me to see what is involved in creating templates and the other option is a learning tool for me to add modules. I am looking for the easiest and cleanest way to do this so lets see which idea pans out. I will probably have both available when I get done.
John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" >>> Stephen Turner <[EMAIL PROTECTED]> 05/11/06 9:40 AM >>> At Wednesday 5/10/2006 05:01 PM, John Boris wrote: >Can a scrip be written that will notify a set of users that a ticket has >been created in a queue without assigning the ticket to that user or >making that person an AdminCc? I don't want to send a bunch of >duplicate emails. I want the certain group of people to get notified >there is a ticket. I have a script that sets another users as the >AdminCc for all tickets that are created in the Queue. > >I Hope that is clear. > >TIA > >John J. Boris, Sr. John, We have a kludgey way of doing this - we set up a queue template that starts with a CC: followed by the email addresses we want to notify. There must be a blank line between the CC header and the message body. Let's say this template is called 'OurCreateNotification'. Then we set up a queue scrip that uses this template: 'On Create Notify Other Recipients using template OurCreateNotification'. Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
