The AdminCC can't see what is in the Approvals queue by clicking on the
Approvals tab, onlt the Approval Ticket Owner can.
However the AdminCC should be able to view the Ticket requiring Approval
and from there, under links depends on, open the Approval Ticket and
change the Owner. Of coarse, as mentioned in another thread, you could
hardwire the template for Approval creation to set a distinct owner.
Taan
Jay Vlavianos wrote:
So that helped my user see something in the "Approval" section, but my
AdminCC user still can't see anything IN the queue. This is maddening!
If he can't see it, he cant "own" it, since its assigned a Nobody owner
at creation.
-jay
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of taan
Sent: Monday, May 08, 2006 6:56 PM
To: [email protected]
Subject: Re: [rt-users] Re: Request Tracker
Make sure an owner is assigned to the approval ticket and that they have
the correct ACLs.
For some reason even though I give privileged users the required access
I still had to assign appropriate ACL's on a per queue basis (ie to the
Approval queue).
Hope this helps.
Taan
[EMAIL PROTECTED] wrote:
Sorry, Craig. Im still stucked here. Philip Kine gave some points
on approval but it doesn't work for me (Subject: How to debug RT
better). You also try it and hopefully you give me feedback. TY
Hi,
I saw your post on the Request Tracker mailing list regarding the
Approvals no longer showing up. I'm having the same problem after
upgrading. Did you ever get an answer?
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