I'm no lucky at all. Nobody can see Approval link section even I gave them all permissions from Approval queue, adminCC, owner, global and even the root as suggested by Craig.
If somebody can give me the series of SELECT statements when I click the Approval link, and run from database itself so I can hopefully trace the problem > The AdminCC can't see what is in the Approvals queue by clicking on the > Approvals tab, onlt the Approval Ticket Owner can. > However the AdminCC should be able to view the Ticket requiring Approval > and from there, under links depends on, open the Approval Ticket and > change the Owner. Of coarse, as mentioned in another thread, you could > hardwire the template for Approval creation to set a distinct owner. > > Taan > > > Jay Vlavianos wrote: >> So that helped my user see something in the "Approval" section, but my >> AdminCC user still can't see anything IN the queue. This is maddening! >> If he can't see it, he cant "own" it, since its assigned a Nobody owner >> at creation. >> >> -jay >> >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of taan >> Sent: Monday, May 08, 2006 6:56 PM >> To: [email protected] >> Subject: Re: [rt-users] Re: Request Tracker >> >> Make sure an owner is assigned to the approval ticket and that they have >> >> the correct ACLs. >> >> For some reason even though I give privileged users the required access >> I still had to assign appropriate ACL's on a per queue basis (ie to the >> Approval queue). >> >> Hope this helps. >> Taan >> >> [EMAIL PROTECTED] wrote: >>> Sorry, Craig. Im still stucked here. Philip Kine gave some points >>> on approval but it doesn't work for me (Subject: How to debug RT >>> better). You also try it and hopefully you give me feedback. TY >>> >>>> Hi, >>>> >>>> >>>> >>>> I saw your post on the Request Tracker mailing list regarding the >>>> Approvals no longer showing up. I'm having the same problem after >>>> upgrading. Did you ever get an answer? >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> We're hiring! Come hack Perl for Best Practical: >> http://bestpractical.com/about/jobs.html >> >> > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
