Sorry for my English, I mean nothing is displayed when I click the link. This only happen when I upgraded from 3.0.5 to 3.4.5. I already redo the approval template and gave the necessary permission based on the wiki and from these mailing list but nothing works for me.
> Do you mean that the link itself doesn't show on the left hand side or > that nothing shows when you click on the link? > > -Jay > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > [EMAIL PROTECTED] > Sent: Friday, May 12, 2006 3:13 AM > To: taan > Cc: [email protected] > Subject: Re: [rt-users] Re: Request Tracker (Invisible Approvals) > > I'm no lucky at all. Nobody can see Approval link section even I gave > them > all permissions from Approval queue, adminCC, owner, global and even > the > root as suggested by Craig. > > If somebody can give me the series of SELECT statements when I click the > Approval link, and run from database itself so I can hopefully trace the > problem > > >> The AdminCC can't see what is in the Approvals queue by clicking on > the >> Approvals tab, onlt the Approval Ticket Owner can. >> However the AdminCC should be able to view the Ticket requiring > Approval >> and from there, under links depends on, open the Approval Ticket and >> change the Owner. Of coarse, as mentioned in another thread, you could >> hardwire the template for Approval creation to set a distinct owner. >> >> Taan >> >> >> Jay Vlavianos wrote: >>> So that helped my user see something in the "Approval" section, but > my >>> AdminCC user still can't see anything IN the queue. This is > maddening! >>> If he can't see it, he cant "own" it, since its assigned a Nobody > owner >>> at creation. >>> >>> -jay >>> >>> -----Original Message----- >>> From: [EMAIL PROTECTED] >>> [mailto:[EMAIL PROTECTED] On Behalf Of taan >>> Sent: Monday, May 08, 2006 6:56 PM >>> To: [email protected] >>> Subject: Re: [rt-users] Re: Request Tracker >>> >>> Make sure an owner is assigned to the approval ticket and that they > have >>> >>> the correct ACLs. >>> >>> For some reason even though I give privileged users the required > access >>> I still had to assign appropriate ACL's on a per queue basis (ie to > the >>> Approval queue). >>> >>> Hope this helps. >>> Taan >>> >>> [EMAIL PROTECTED] wrote: >>>> Sorry, Craig. Im still stucked here. Philip Kine gave some points >>>> on approval but it doesn't work for me (Subject: How to debug RT >>>> better). You also try it and hopefully you give me feedback. TY >>>> >>>>> Hi, >>>>> >>>>> >>>>> >>>>> I saw your post on the Request Tracker mailing list regarding the >>>>> Approvals no longer showing up. I'm having the same problem after >>>>> upgrading. Did you ever get an answer? >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >>> We're hiring! Come hack Perl for Best Practical: >>> http://bestpractical.com/about/jobs.html >>> >>> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> We're hiring! Come hack Perl for Best Practical: >> http://bestpractical.com/about/jobs.html >> > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
