Having StealTicket does not imply OwnTicket -- just like TakeTicket doesn't imply OwnTicket. All steal grants is the ability to revoke another's ownership of a ticket. You need to add OwnTicket.
The SuperUser issue is completely seperate. The SelectOwner widget only includes those with OwnTicket. It can be easily set to include SuperUsers. Most implementations don't want the SuperUsers to be listed in all of the SetOwner lists -- I certainly don't want my userid unnecessarily increasing the size of of the select list. Joby Walker C&C SSG, University of Washington Joe Auty wrote: > Hello, > > I've set my users with global superuser permissions, but for some > reason this wasn't enough to own a ticket. I set them with own > permissions, and now they can be assigned tickets. > > Thinking this bug also applied to stealing a ticket, I set these users > with take + steal ticket abilities globally, yet they still cannot > steal. Any theories why this is? > > I did search the archive, but came up short in finding an answer... > > > > ----------- > Joe Auty > UITS Messaging > Indiana University > [EMAIL PROTECTED] > > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
