There seemed to be a bug with RT (or perhaps not any more) after I assigned a ticket taken by my colleague to another queue. While the ticket was changed to another queue, the owner of the ticket remained the same. However, the owner does not have right to own ticket in the new queue. Is there any fixes to this?
I also noticed that when I changed a ticket owned by myself to another queue, the owner was automatically set to nobody. Thanks! Shen, Tyler _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
