Shen, Tyler wrote:
There seemed to be a bug with RT (or perhaps not any more) after I
assigned a ticket taken by my colleague to another queue. While the
ticket was changed to another queue, the owner of the ticket remained
the same. However, the owner does not have right to own ticket in the
new queue. Is there any fixes to this?
I also noticed that when I changed a ticket owned by myself to another
queue, the owner was automatically set to nobody. Thanks!
Shen, Tyler
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
We have an APPROVALS Queue we set up for reviewing tickets before
sending them out for work (problem could be simple stuff like
permissions or training so we don't want our technicians working on it
yet) and if it turns out it is a technical problem, we change the Queue
from "APPROVALS" to the one that would handle that particular technical
issue. The problem we had was trying to change the owner to "nobody"
before the ticket actually changed Queues. It didn't happen. We put in a
special scrip to kick in when there is a "Change Queue" transaction and
it never seemed to change the owner (regardless of where we put the
code) unless the transaction was from the other Queue. It didn't make
sense and we can't seem to get that to work so we just have to change
the owner to "nobody" before we change the Queue. Kinda manual but it
works for now. We are on 3.4.4/Oracle for now.
Kenn
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
