> As far as I can understand when a new user sends e-mail to RT for the > first time he is created in RT databases, but he cannot logon to RT. > > But what should I do if I do not want to create users by e-mail? only > registered users should be able to create tickets. If user > whose e-mail is > not in RT database sends an e-mail to RT I want the e-mail to bounce, > without creating the user in RT databases. > > I do not want the external users to post and create tickets, > since this > invites spam. Is there a smimple way to block user creation by e-mail? > There must be, I am sure.
Maybe this from RT_Config.pm? # If $SenderMustExistInExternalDatabase is true, RT will refuse to # create non-privileged accounts for unknown users if you are using # the "LookupSenderInExternalDatabase" option. # Instead, an error message will be mailed and RT will forward the # message to $RTOwner. # # If you are not using $LookupSenderInExternalDatabase, this option # has no effect. # # If you define an AutoRejectRequest template, RT will use this # template for the rejection message. Set($SenderMustExistInExternalDatabase , undef); But it looks like you have to have $LookupSenderInExternalDatabase, and I don't see that defined in RT_Config.pm. Also, not sure if you can fool things and have $LookupSenderInExternalDatabase really be "local". Eric Schultz United Online _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
