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Hi Everyone, I thought I would take a look at RT 3.6.0rc2 this morning to
see what it would take to upgrade from 3.4.4. On installation, the install required installing two perl
CPAN modules and it failed to do it via “make fixdeps”, so I had to
do them by hand. Not a big deal. The rest of the install/upgrade went
flawlessly. Let’s just say it was much easier to go from 3.4.4 to
3.6.0rc, than it was to go from 2.4.x to 3.4.4. I had the software configured
and upgraded in less than 10 minutes. Logging in, frankly I like the user interface to 3.4.4
better, I think the lack of shading and borders causes a lot more eye strain, especially
on an all white background. My eyes are not very good and the lack of
definition is really hard on the eyes. Also, because of the much larger fonts,
one needs a 20” screen or larger to get a good display; on smaller
displays one will be either seeing a lot of line wraps or using the arrow bars
on the side and bottom of the screen to move the display around. I found the adding of reports was a good addition, as well
as validation in custom fields. I suspect there is a setting in RT_Config.pm that
allows for entering dates in MM/DD/YYYY format. Yes, I know the I like the Ticket Quick Search option Some bugs I noticed. Links do not show up in Asset Tracker
(v1.2.3) and the “Tickets per day per Queue” screen for
RTx::Statistics (v0.1.8) does not display anything, but the spreadsheet does.
All the other RTx::Statistics functions work. RTx::Matrix and RTFM seem to
work, but I really did nothing but display things. I did not do an extensive test like create tickets,
manipulate assets, etc, but I did a cursory look at the software. All in all
this looks like a great upgrade, but I would give folks the option to keep the
3.4.4 style interface or use the interface introduced in 3.6.0rc2. Take care! Nick --------------------------------------------------------------------------------- Nick
Metrowsky Consulting
System Administrator 303-684-4785
Office 303-684-4100
Fax DigitalGlobe
®, An Imaging and Information Company --------------------------------------------------------------------------------- |
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