On 5/12/06, Roman Steven <[EMAIL PROTECTED]> wrote:
Hi,
I have a need to change ownership of a ticket when the person working on
the ticket is not the owner via a scrip. But it won't change the owner.
I've tried the following with no success.
$self->TicketObj->SetOwner( $StaffName,'Force')
$self->TicketObj->SetOwner( $StaffName,'Steal')
my ($status, $msg) = $self->TicketObj->SetOwner( $StaffName,'Force');
die "Couldn't change owner: $msg" unless $status;
Also, how do I specify the encoding in the following:
$self->TicketObj->Comment( Content => $NewContent );
Use MIMEObj argument instead if you want to tune the action.
Thanks,
Roman
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--
Best regards, Ruslan.
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