On Wed, 2006-05-31 at 21:27 -0400, Joe Auty wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > I'll take a look at the Perl module, but I also want to make sure I'm > seeing the Wiki entry you are thinking of... > > Is this it? > > http://wiki.bestpractical.com/index.cgi?UseRtTool >
No. Although that may be another way to accomplish what you want. I was thinking more like this one: http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail > Anyone care to clarify what the status is here, and what I need to > look into? I'm running the 3.6 rc, working off of the information > Jesse provided to the list. > I'm currently using RT 3.6 command line tool to set/update custom fields. Something like this works: rt create -t ticket set queue='QueueName' set status='open' set \ requestor=$USER set owner=$USER add \ CF-CustomFieldName='CustomFieldValue' My recommendation (without any real basis) is that you should lean toward using Jesse's extension as it is the most likely to be *The Right Way* in the future. HTH -- Joshua Colson <[EMAIL PROTECTED]> VoidGate InterNetworks _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
